Personal Data Protection Act (“PDPA”) This Privacy Policy by YCT Import and Export Pte Ltd explains how we manage, collect, use, and disclose your personal information in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). It sets out our responsibilities and obligations concerning the handling of Customer Data.

    By using our services, you agree that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your data, as outlined here and as may be updated over time.

    This Policy comprises two parts:

    • Part A: General Customer Data Protection Principles
    • Part B: Policy for Data Collected via Our Website

    Part A: General Customer Data Protection Principles

    1. Types of Customer Data Collected The types of data we collect depend on your interactions with us and the services requested. These include:
    • Personal Data, such as:
      • Identifying details (e.g., name, gender, date of birth);
      • Contact details (e.g., mailing address, telephone number, email);
      • Technical data (e.g., IP address).
    • Statistical Data, such as anonymous visitor counts to our website, used strictly for analytical and performance improvement purposes. These statistics are not linked to any individual customer record.

    Unless marked as optional, submission of Customer Data is required for us to provide services. Failure to provide such information may result in: (i) Our inability to deliver requested services; (ii) Being excluded from updates about new products or offerings; (iii) Ineligibility for participation in marketing activities.

    1. Purpose of Collection, Use, and Disclosure We may collect data from you directly, from authorized service providers, or from public sources. Customer Data is used for the following:
    • Fulfilling service-related tasks (e.g., responding to queries);
    • Communicating with you regarding our offerings or those of our partners;
    • Conducting satisfaction surveys or market analysis;
    • Ensuring compliance with legal and regulatory obligations.

    Where necessary, we may disclose your data to third parties such as:

    • Employees, contractors, or agents engaged by us;
    • Legal professionals and external advisors;
    • Government agencies, if required by law or for security purposes.

    We may also share data to prevent harm, fraud, or where legally required.

    1. International Data Transfers Our operations are based in Singapore, but your data may be stored in or transferred to other countries for administrative or operational purposes. Any such transfers are performed in compliance with the PDPA.
    2. Consent for Data Collection When you interact with us (e.g., through inquiries or service requests), you are deemed to have consented to the provision of Customer Data. In cases where explicit consent is legally required, we will use an opt-in method (e.g., written or digital confirmation). You may withdraw your consent at any time by contacting us (see Section 9). Statistical Data, being anonymous, does not require consent.
    3. Retention of Data We retain data only as long as necessary to fulfill the purpose for which it was collected, or as required by law or business needs. Secure deletion or anonymization is employed once data is no longer required.
    4. Ensuring Data Accuracy To maintain accurate records, please inform us of any changes to your personal data. We may also request updates periodically. In cases involving delivery or communication, it is essential that the information provided is correct.
    5. Data Security Measures We employ appropriate security practices to protect your Customer Data, including firewalls, encryption technologies, and secure storage. While we take significant precautions, users must also exercise care in protecting their personal information. YCT Import and Export Pte Ltd is not liable for misuse resulting from user negligence.
    6. Policy Updates This Privacy Policy may be updated periodically. Updated versions will be posted on our website with a date reference. In case of translation discrepancies, the English version shall prevail.
    7. Access and Correction of Personal Data
      You have the right to request access to the personal data we hold about you and to request corrections if you believe that the data is inaccurate or incomplete. Such requests can be made by contacting our Data Protection Officer (see contact details below). We will respond to your request as soon as reasonably possible, in accordance with applicable law.
    8. Data Breach Notification
      In the event of a data breach that poses a risk of harm to individuals or affects a significant number of people, we will notify the affected individuals and report the breach to the Personal Data Protection Commission (PDPC) as required under the PDPA.
    9. How to Contact Us For queries, complaints, or feedback regarding this policy, please contact us with reference to “Privacy Policy”:

    Data Protection Officer (DPO)
    Email: sales@yct.com.sg

    Mailing Address:
    YCT Import and Export Pte Ltd
    No. 25 Pandan Crescent #03-05
    Singapore 128477
    Phone: +65 62828503

    Part B: Website-Specific Customer Data Privacy Statement

    1. Website Data Protection We protect Customer Data collected through our website using secure servers and SSL (Secure Socket Layer) encryption. Our IT systems are monitored to detect unauthorised changes or breaches. If such activity is detected, we may report it to the appropriate authorities.
    2. Use of Cookies Cookies enhance your website experience. These small files store anonymous preference data on your device. Cookies do not contain personal information. You can configure your browser settings to block or manage cookies.
    3. Clickstream and Behavioural Data We track general website usage to improve your experience and our platform’s performance. These usage patterns are anonymized and not linked to individual user identities.
    4. Links to Third-Party Sites Our website may include links to external websites for your convenience. Please note that we are not responsible for the content or data policies of these sites. Always refer to their privacy policies before sharing personal information.
    5. Minors and Personal Data We are unable to verify the age of users accessing our website. If personal information has been submitted by a minor without guardian consent, please notify us immediately so that appropriate action may be taken.
    6. Use of Google Analytics Our site uses Google Analytics to assess performance and understand visitor behavior. Google may use this data within its own advertising framework. Please consult Google’s Privacy Policy for more information.